We’ve been providing IT Help Desk Support for 16+ years, and we are here for you.
It can be incredibly frustrating not getting help when you really need it. Downtime, emergencies and errors can cause hours of stress and in many instances, loss of revenue. We can help you minimize your downtown and maximize productivity. Many technical problems can be solved by a call to Nettology’s IT Help Desk Support team, but you can also submit a support ticket via email for less urgent problems, and we’ll address your needs promptly. When you need fast help, our specialists will provide excellent service and put their years of expertise into swiftly to resolving your business’ issues.
Our Help Desk services include both remote support and as-needed onsite support for businesses in the greater Philadelphia tri-state area.
Once you grant us online access permission, our Help Desk experts can establish secure, remote access to your computers and networks to quickly diagnose and solve problems. We can also troubleshoot server and desktop problems, help you download patches and software updates, and fix your IT problems remotely. So whether you’re in our hometown or across the nation, we are here to support you.
Here are some of our IT Help Desk Support offerings:
Remote or On-site Desktop Support – for PCs, Macs, Servers, Storage and Network Devices
Service Level Agreements – Documented and Reportable Response Times
Computer Management – Lifecycle Asset Management, Hardware and Software Reporting
Agent Based Patching and Optimizing
Peripheral Management & Integration
Backup + Recovery. Local or Cloud Image level backups and Business Continuity Solutions
Mobile Phone Support – Mobile Management Solutions
Cisco Network Support – Cisco Certified and Experienced Engineers to design, implement or troubleshoot and Cisco solution.
We would love to talk with you and create the best strategy to protect your business from emergencies, and to introduce you to our Support Team for when the inevitable happens.